We start with New Zealand GAP Step 4 lamb as the #1 ingredient. All lambs are grass-fed in the pasture and humanely raised without antibiotics to our exact protocols. Providing your pets with premium ingredients is our top priority at Tender & True Pet Nutrition.
Fast Shipping with Professional Packaging
We are able offer many shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly trained and will pack the items according to our exact and precise specifications. Your items will undergo a thorough inspection and be securely secured prior to being delivered. Every day, we send thousands of packages to customers from all over the world. This is an indication of our commitment to be the largest online retailer globally. Both Europe as well as the USA have warehouses and distribution centres.
It is important to note that orders with more than one item are given a processing time according to the particular item.
We will thoroughly inspect all products before they are shipped. The majority of orders will be delivered within 48 hours. The expected delivery time is 3 to 7 days.
Returns
We do not control the inventory in our factory and warehouse. The actual stock can change at any moment. You may not receive your purchase after it's been placed.
Our policy runs for 30 days. Unfortunately, if 30 days have passed since you purchased your product, we are unable to give you a refund or exchange.
You can only return an item when it's unopened and in the same state as when you received it. It must also be in the original packaging.
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